Jacobs is an Equal Opportunity Employer, M/F/D/V
This is a PC Support Technician III position.
A PST is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances.
PST must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Demonstrate the ability to work well with a minimal amount of supervision. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Provide a high level of interfacing with co-workers, and communicate effectively with the clients, IT personnel and management.
Customer Service: Provide direct customer service and technical support to users as required via phone, e-mail, fax, on-line systems and in person.
• Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements
• Provide prompt responses to users for problem resolution
• Maintain skill set required to do job
• Maintain an awareness of trends within the technology industry
• Install/configure network printing devices
Technology: A PST’s main technology emphasis should be to:
• Implement and maintain network standards and guidelines
• Utilize enterprise tools sets such as Symantec Ghost, Patchlink, Active Directory, etc.
• Configure and install new PCs, installation of needed peripherals and software, and physical attachment of PC to network.
• Install and maintain peripheral equipment, such as printers, modems, scanners, etc.
• Update systems with IAVA updates and anti-virus updates
• Perform other hardware and software tasks as assigned
Training:
• Various network/operating system environments; examples: Windows XP/Vista, Microsoft Outlook/Exchange, Microsoft Office Suite products; or customer defined application suites.
• Microsoft MCP or other entry level desktop OS
• A+ or Network+ certification
• Security+ certification
• Customer Service Training
• Retina
• AR 25-2
Leadership/Direction: Activities will be directed, monitored, outlined and supervised by a more senior PST or task/project lead. Receives initial instructions, equipment requirement, and advice from supervisor as needed. Performs recurring work independently; work is reviewed for technical adequacy or conformity with instructions. A PST 3 will be responsible for training junior technicians in the following skills required to complete their tasks:
• Troubleshooting/repair/maintenance of PC hardware
• Use and maintenance of PC operating systems
Activities: Solves problems by corrective procedures. Level three technicians should be able to plan and implement projects such as migrations, upgrades, and implementation of new technologies. Comparing both the number and difficulty of the tickets resolved by a level 3 technician should show a distinct difference from lower level technicians. All safety policies must be strictly adhered to.
This is a Team ITSS position with Jacobs Technology. The candidate must have 6 years relevant experience plus a mid-level certification, OR 4 years relevant experience plus a mid-level certification and an Associates Degree in a Technical Discipline or related field, OR 2 years relevant experience plus a mid-level certification and a Bachelors Degree in a Technical Discipline or related field.
To see all available positions for Jacobs Technology, visit www.JacobsTechnology.com. Click Careers and select ITSS as the segment to begin your search. Review any job opening that may interest you and submit your application via the link at the bottom of the page.
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